No one likes being held hostage by a web page that takes forever to load. A resident app will work faster than a mobile-optimized website, making it easier and less stressful to complete apartment-related tasks. Plus, apps can store resident information and preferences, and allow them to complete tasks like paying rent in a few taps, or even on an automated schedule. Once residents download the app, they customize several facets to suit their needs and preferences.
For instance, residents can designate their communication preferences email, text, calls for interacting with their property manager. They can also get information that is pertinent to their interests and location.
If your community has smart apartment technology , residents can also use the same app to personalize their apartment. For instance, residents can program their lights, thermostat and locks with their phone. And if they want to grant someone access to their home without being physically present, they can use the app to set up temporary access codes.
Residents expect good communication from their community manager. They want easy ways to communicate with your on-site teams and prompt responses in return. With a resident app, they can easily reach out to community staff. For instance, residents will receive real-time push notifications about package deliveries, important community announcements, or the status of their maintenance request.
Having this instantaneous communication is even more valuable when residents are trying to solve a problem. Without a resident app, a renter needs to wait until they are in front of a computer to submit a maintenance request. Or, they can use their mobile device to navigate to your website.
But, it might be hard to view or to navigate on their phone. This is certainly not a good experience for your resident. It can also be problematic for your building too. Survey data suggest Millennials value communities that allow them to make connections. Older Adults also give higher ratings to communities with public places where people can spend time together. Residents want to live in places where they can live healthy lives. They want to stay fit and have access to healthy food and adequate medical services.
Communities with vibrant economies and high growth patterns often suffer in resident ratings of mobility. Congestion plagues these communities and mobility becomes one of the common issues of dialogue. Housing, land use, planning, etc. The built environment helps define the quality of the community. Although residents may not be experts on land use and zoning, they can judge a community by its feel and design.
August 25, Previous Story. Are they happy with the way you run things, the value for money they receive, and do they think you keep them well informed? The answers to these questions are vital for councils wanting to understand their communities, improve their services and direct their resources at the issues that matter most— factors that are increasingly important as councils try to balance reduced budgets with greater responsibilities as leaders and shapers of place.
This resource has been developed to help you understand what your residents think of your activities, priorities and services and outlines how the Local Government Association can help you conduct valuable and informative surveys and consultations.
The extent to which residents feel informed and engaged by their council, and the trust that they place in them, directly affects their views about their council and the services they receive.
It also helps you to demonstrate your transparency and accountability to the people you serve and helps you to monitor, and address, any changes in satisfaction levels over time. Surveying your residents is also important to help shape strategy, messages and channels.
Understanding how residents consume information, and more importantly would like to, enables you to develop messages that resonate with your communities — something that is critical for building trust and confidence in your organisation. It also helps you to make sure that the way you communicate about your services is reaching the people you need to - opening up the opportunity for residents to help shape how you as an organisation improve services, change lives and create places that people want to live, work and invest in.
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